Return Policy

If you are not completely happy with your purchase, we will gladly accept any returns within 30 days of delivery. We will not accept any returns that are 30 days after the delivery date.

Return Procedures

  • Step 1. Check your items. Make sure they are in new, unused, and sale-able condition with the original packaging. If the items are damaged, we will not accept a return. If the items were damaged during delivery, please see our Damage Policy.
  • Step 2. Read over our Return Policy in full. (See below). Understand that once we receive the returned merchandise, Glass Vases Depot will only refund the cost of the items, not shipping. There will be a return processing fee of up to 25%. The customer also pays for return shipping.
  • Step 3. Contact us. You can reach us by email, by phone, or through our live chat feature. Have your order number, name, and/or business name ready when you contact us. If you have already shipped the return items, please include the tracking number(s) of the packages.
    • By phone: (562) 463-5301
    • By email: return@order@glassvasesdepot.com
    • Live Chat can be found on any page, including our home page. Just type your message in the pop-up chat box at the bottom of your window.

30 Days to Return

If you are not completely happy with your purchase, we will gladly accept any returns within 30 days (including weekends & holidays) of delivery

  • Your return package must be postmarked within 30 days of delivery* to qualify for a refund request of the merchandise.
  • Delivery is defined as when the FedEx or Trucking Carrier tracking shows package(s) as “Delivered”

Return Via FedEx, UPS or USPS

  • Customer is required to pay for return shipping
  • Return Address:
    REF: XXXXXXXXX (where xxxxxxxxx is your original order number)
    Glass Vases Depot
    5151 Commerce Dr
    Baldwin Park, CA 91706
  • Delivery is defined as when the FedEx or Trucking Carrier tracking shows package(s) as “Delivered”
  • The original shipping charge for any returned merchandise will be deducted from the refund.
  • If your order was sent with free shipping, the shipping cost Glass Vases Depot paid for will be deducted from your refund.
  • We reserve the right to deduct up to 25% of the item(s) cost as a return processing fee for any returned merchandise at our discretion.
  • Refund will not be issued if the original order number is not included with the return package(s).

Returned Item Conditions

Returned item(s) must be in new, unused, and sale-able condition with the original packaging to qualify for a merchandise refund. Any returned items arrive broken at our warehouse will be deducted from the refund.

Return Processing Time

  • Glass Vases Depot will issue credit after we receive the item(s) and process the return. Returns are processed normally within 14 business days.
  • Credits normally may take 3-5 business days to show on your account depending on your credit card company. 
    • Credit is subject to a chargeback of a 25% restocking fee.

Wrong Items Shipped

  • Return Shipping will be paid for paid by GlassVasesDepot.com for items shipped in error.